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Not Caring about the Customer        

 

From the owners and employees to the contractors and subcontractors associated with Keith White Custom Homes we all have similar characteristics:  We are all hard-working people with families of our own.  We know how tough it is to be able sustain our families in nice clothes, nutrition, transportation and a warm and cozy place to live.  That's why we don't just build houses; from the foundation to the final coat of paint, we keep the thought in mind that someday this project will be someone's home.  Imagine the pride we feel when we bump into a previous client in a supermarket or a mall and hear greetings like: "Hi!  We think of you quite often.  We still love our home more than you can imagine". 

Word of mouth brings us many customers.  As a family grows we often find ourselves building second or third homes for that family, and we thoroughly strive to be the builder of choice for future generations.  We hear homebuilders grumble about a client's "interference"  and "coming around the site sticking their nose where it's not needed".  We guarantee you, that's a homebuilder on the downward spiral.  Arrogance, intolerance and indifference toward clients are characteristics of a builder who has lost passion for his work and would rather be on the golf course, or fishing on some lake.  Buyers are real people with thoughts and desires, hearts and spirits.  Homebuilders need to digest this fact and start caring about the buyer and allowing him to blend into the process.  A part of the homebuilder will be a part of that home for as long as it stands, and that spirit should always be consistent with that of the buyer.